Terms of service

Terms of Service

Welcome to PixieJewels store. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Pricing & Payment

All prices listed on our website are in INR (₹) and are subject to change without prior notice.
We accept payments through secure third-party payment gateways.
You agree to provide valid payment information and authorize us to charge the full amount for your purchase.
In case of pricing errors, we reserve the right to cancel or refuse any orders placed at incorrect prices.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, slight variations in color, design, or appearance may occur due to lighting, screen settings, or manufacturing differences.
We do not guarantee that product descriptions or other content are error-free, complete, or current.

4. Order Acceptance

Once you place an order, you will receive a confirmation; however, this does not guarantee acceptance.
We reserve the right to accept or decline your order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
If your order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

Orders are processed within 2-3 days.
Delivery timelines may vary depending on your location and external factors.
We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
Accurate shipping details must be provided; we are not liable for delivery issues due to incorrect information.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review the policy before making a purchase.
We reserve the right to refuse returns that do not meet our eligibility criteria.

7. Prohibited Uses

You agree not to use our website:

For any unlawful or fraudulent purposes
To violate any applicable laws or regulations
To infringe upon our intellectual property or the rights of others
To transmit harmful code, viruses, or spam
To attempt to gain unauthorized access to our systems

8. Limitation of Liability

To the fullest extent permitted by law, PixieJewels store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our liability, if any, shall be limited to the amount paid by you for the product in question.
We do not guarantee uninterrupted or error-free operation of our website.

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in India.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of those changes.